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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Skylar Wolf

May 15, 2024

5  out of  5 rating by Skylar Wolf
"I love this team, super sweet folks! Thank you so much marvis! Mary has been a great help, super friendly!"
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Brian Williams

May 14, 2024

5  out of  5 rating by Brian Williams
"They are wonderful to work with I'm glad I have them for me and my family"
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Kelli Rae

March 8, 2024

5  out of  5 rating by Kelli Rae
"I love this State Farm team! They are always ready to assist my family with whatever we need. They keep me up-to-date and informed with discounts. You know it feels good not having to worry about my car insurance or life insurance. The Marvis Simpson team has consistently earned my trust through communication and attention to detail. Seriously, they represent the motto.."like a good neighbor.." Thank you for your great customer service and business ethic."
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Lisa Pitts

March 6, 2024

5  out of  5 rating by Lisa Pitts
"The customer service is FANTASTIC!! Everyone I have spoke to is very knowledgeable, and a PLEASANT to speak with!!"
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rachel english

February 27, 2024

5  out of  5 rating by rachel english
"I love state farm! They take care of their clients. They helped me through a bad wreck and got me into physical rehabilitation until I was healed. They may be more expensive but you get what you pay for. Excellent service!"
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Slinging Lead

January 18, 2024

5  out of  5 rating by Slinging Lead
"Marvis and her team are the best. I won't be insuring anything with anyone else."
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Terence E Haley

January 14, 2024

5  out of  5 rating by Terence E Haley
"Very professional"
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Gerry Jones

December 19, 2023

5  out of  5 rating by Gerry Jones
"I walked into my State Farm agents office and I met with. Adrianne Shields.I must say She met me with the warmest smile and asked me"how can she help." I told her my situation and she responded by saying no problem. I really didn't believe anybody could help my situation. My insurance has lapsed the night before, on top of that My renewal was due the next day. My balance was $687 without the possibility to pay in full. Further more I drive for a living and without my insurance being in good standing I thought there was no way. To my surprise and amazement, agent Shields assured me that despite the circumstances she would find a solution. I'm driving today with the same earning potential as yesterday all thanks to Adrianne Shields determination and her customer service knowledge of the product, This will be a happier holiday season for me and my family. Thank you doesn't seem to be enough! If anyone needs auto, renters, or any of the services State Farm (Douglasville office) offers you won't find a more Knowledgeable, professional, and Friendlier staff in all of Georgia. THANK YOU ADRIANNE!"
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Raychelle Brooks

December 15, 2023

5  out of  5 rating by Raychelle Brooks
"I have been a customer for over 20 years. Marvis and her team goes above and beyond every time I call. I trust Marvis with my home, auto and life insurance. Even when I call after hours, I always get a return call. Any questions I have about my policies, she has always taken time to explain the pros and cons. She will take time to explain if that is the best choice for me and my family. She makes everything make sense. She is my good neighbor."
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Wenona Watson

December 15, 2023

5  out of  5 rating by Wenona Watson
"Every time I call the office someone pleasant and knowledgeable answers the phone! Not only that if I ask to speak directly to Ms. Simpson she will pick up the call. Jennifer and Chloe help with all requests and have sent emails to me prior to disconnecting the call to help with my claim and defensive driving course.Bonus- this office still sends celebratory cards to the customers!!"
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Crystal Daniel

December 15, 2023

5  out of  5 rating by Crystal Daniel
"Wow! Words can’t express how grateful I am , for Marvis and her team. They go over and beyond to take care of their clients . It’s great to see that companies still care . If you want great customer service call Marvis Simpson State Farm ."
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Brittany Innes

December 15, 2023

5  out of  5 rating by Brittany Innes
"I have been a customer of Marvis since 2019. Excellent customer service! All of her agents have always been helpful for all of my accidents and have assisted me when I needed help. Marvis is friendly, enthusiastic and she treats you like FAMILY! Like a good neighbor Marvis Simpson is there!"
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Joel Payne

December 14, 2023

1  out of  5 rating by Joel Payne
"Absolutely do not do business with this agency. Extremely unorganized and unprofessional. I was billed for premium that I requested 3 times to have canceled and they never processed the order. I asked to speak to Marvis Simpson to try to handle this matter as it was urgent and I hear her tell her receptionists that I’ll call him tomorrow. No urgency and extreme lack of problem resolution for their customers. I was billed for an extremely long period of time for a premium that should have been canceled and they mislabeled my equipment in their system which who knows if something would have actually happened if I would have had coverage. Do not use this agency. Look for someone better that has their organization in order."
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rickie sanders

December 12, 2023

5  out of  5 rating by rickie sanders
"everyone is so helpful and kind!"
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Jerome “Mr. Jay” Robinson

December 8, 2023

5  out of  5 rating by Jerome “Mr. Jay” Robinson
"Ms. Simpson has been my Home owners insurance agent for 23 years. She advises and guides me on trends and nessesaties for proper coverage for my home. I truly recommend her for this required service."
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Michelle Edwards

November 18, 2023

5  out of  5 rating by Michelle Edwards
"I needed to file a claim following a hospital stay and Jennifer was so helpful. She helped me get the forms and submitted them for me. She then called me when the check was written to let me know the amount and when to expect it. My husband and I transferred all of our policies to Marvis when our daughter began working here, and have not had a single regret!! Thank you Marvis for such great customer service!!!"
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Zipporah Brandford

November 17, 2023

5  out of  5 rating by Zipporah Brandford
"I’ve been using this agency for years and it’s been one of the best decisions! They’re always friendly, helpful, and get me the best rates compared to others & competitors around! I’m happy and very satisfied! SHOUT OUT TO ADRIENNE who has been patient & amazing!!! I’ve worked with Pam also in the past whom has been great! This agency all around is the place to go!"
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Dominic Allender

June 13, 2023

5  out of  5 rating by Dominic Allender
"Excellent experience"
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Jessica Edwards

March 2, 2023

5  out of  5 rating by Jessica Edwards
"Always so knowledgeable and helpful! I know they’ll get me the right answer every time. They’re my experts on all the little policies no one knows they need (like insurance for my laptop!). Love these ladies!!!"
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anita wyatt

November 12, 2022

5  out of  5 rating by anita wyatt
"Great place for all your inc. needs.. They have alwayssssss taken care of my minds.. ( life inc./ home 🏡/ rentals/🚗inc.) I would hightly recommend.."
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Muscle Fitness

July 13, 2022

5  out of  5 rating by Muscle Fitness
"Jessica displayed great customer service the other day. It's been a while sense I got service like that, you guys are lucky to have her on your team. Make sure and take care of her, it's not too many Jessica's out there. Thanks again Jessica"
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stewart phillips

July 12, 2022

5  out of  5 rating by stewart phillips
"Very helpful and they actually try saving you money!"
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janis austin

July 12, 2022

5  out of  5 rating by janis austin
"Transferring my home and car policies to State Farm was a breeze! Chloe was extremely helpful assisting in this process. Thank you State Farm for saving me money!!"
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Janet Thomas

July 6, 2022

5  out of  5 rating by Janet Thomas
"What a great office! The team is very professional and always takes very good care of my insurance needs. Jennifer, Jenn, Chloe and Jessica are always super friendly and very patient! Marvis is the best agent anyone could ever ask for - she is always there to help! If you need an superb and remarkable agency to take care of your insurance needs! This agency is number one!"
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Robin Jackson

June 3, 2022

1  out of  5 rating by Robin Jackson